PRICING
All product availiablity, information and pricing are subject to change or discontinuation at any time without prior notice. Be assured we try to keep our prices & information as current as possible. However,
due to possible unforeseen changes, there may be a
price/informational change or discontinuation on an item.
DVD DISC REPLACEMENT POLICY
All of our products come with a 90 day limited warranty covering defects in material and workmanship of the DVD. Please note this does not include the content of the product on the CD. Examples of defects included in the limited warranty are blank, cracked or scratched discs.
If it is within the 90 day warranty, please take the following mandatory steps and provide the items as indicated:
- Contact Alpha USA by phone, (1-800-362-5742) or email (alpharesources@alphausa.org) or postal (see below) request with your full name and return mailing address
- An invoice number or customer number and date of purchase
- A reason for the replacement request
- The disc(s) containing the defect
The replacement DVD will be shipped to you upon receipt of the defective disc. From the day it arrives it will take 1-2 weeks for you to receive the replacement. Alpha USA will cover the cost to ship the disc(s) to you via UPS standard shipping.
If the 90 day warranty has passed and you wish to receive a replacement, please take the following mandatory steps and provide the items as indicated:
- Contact Alpha USA by phone, (1-800-362-5742) or email (alpharesources@alphausa.org) or postal (see below) request with your full name and return mailing address
- A customer number if you have one
- A reason for the replacement request
- A personal check, money order or credit card for $29.99 per each Alpha Course or Life Worth Living disc and $19.99 per each The Marriage Course or Marriage Preparation disc
- The disc(s) containing the defect
The replacement DVD will be shipped to you upon receipt of the defective disc. From the day it arrives it will take 1-2 weeks for you to receive the replacement. Alpha USA will cover the cost to ship the disc(s) to you via UPS standard shipping
Please send these items to the following address. We recommend you send your return via a traceable method such as UPS" or FedEx® as Alpha USA is not responsible for undelivered or lost packages. Please note that Alpha USA is not responsible for the shipping cost to return the product.
Alpha USA
2275 Half Day Rd
Suite 185
Bannockburn, IL 60015
ATTN: Call Center: Disc Replacement
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