RETURNS
Returns are gladly accepted under the following conditions:
- The product is a current edition in resaleable condition
- The product must be matched to an invoice number
- By procuring an Authorization Number from our Call Center at 1-800-362-5742
- Product must be returned within 120 days of purchase
- Return will be subject to a minimum restocking charge
In the event of a defective product, Alpha will replace any and all items that are defective at no additional product or shipping cost to you the customer. In the event an incorrect item was delivered, Alpha will gladly exchange product.
PRODUCT INFORMATION
- The Alpha Course DVD is now packaged in a safety case, requiring users to push the release button to unlock the DVD'S in the set. Applying force will cause the disk to crack.
SHIPPING
- Alpha USA offers expedited Shipping Services via UPS & Federal Express including, Next Day, 2-Day, 3-Day Services. Expedited shipping services are offered only to speed up the Transit Time. Please understand, we do not guarantee any of the services. We simply guarantee to expedite your order in-house, and then to ship it via the requested service. It is up to UPS or FedEx to get the package to you timely. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time.
- Alpha USA shall not be liable for loss or damages caused by any delay or failure to perform resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, or any circumstance beyond the control of Alpha USA in its business operations.
DVD DISC REPLACEMENT POLICY
All of our products come with a 90 day limited warranty covering defects in material and workmanship of the DVD. Please note this does not include the content of the product on the CD. Examples of defects included in the limited warranty are blank, cracked or scratched discs.
If it is within the 90 day warranty, please take the following mandatory steps and provide the items as indicated:
- Contact Alpha USA by phone, (1-800-362-5742) or email (alpharesources@alphausa.org) or postal (see below) request with your full name and return mailing address
- An invoice number or customer number and date of purchase
- A reason for the replacement request
- The disc(s) containing the defect
The replacement DVD will be shipped to you upon receipt of the defective disc. From the day it arrives it will take 1-2 weeks for you to receive the replacement. Alpha USA will cover the cost to ship the disc(s) to you via UPS standard shipping.
If the 90 day warranty has passed and you wish to receive a replacement, please take the following mandatory steps and provide the items as indicated:
- Contact Alpha USA by phone, (1-800-362-5742) or email (alpharesources@alphausa.org) or postal (see below) request with your full name and return mailing address
- A customer number if you have one
- A reason for the replacement request
- A personal check, money order or credit card for $29.99 per each Alpha Course or Life Worth Living disc and $19.99 per each The Marriage Course or Marriage Preparation disc
- The disc(s) containing the defect
The replacement DVD will be shipped to you upon receipt of the defective disc. From the day it arrives it will take 1-2 weeks for you to receive the replacement. Alpha USA will cover the cost to ship the disc(s) to you via UPS standard shipping
Please send these items to the following address. We recommend you send your return via a traceable method such as UPS" or FedEx® as Alpha USA is not responsible for undelivered or lost packages. Please note that Alpha USA is not responsible for the shipping cost to return the product.
Alpha USA
2275 Half Day Rd
Suite 185
Bannockburn, IL 60015
ATTN: Call Center: Disc Replacement
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