Returns

Returns are gladly accepted under the following conditions:

  • Product must be returned within 120 days of purchase
  • You must call Alpha's Call Center at 1-800-362-5742 to procure a Return Authorization Number & Instructions
  • The product is a current edition in re-saleable condition
  • Bundled product must be returned as an ENTIRE BUNDLE. Opened bundles will be returned to sender at their expense.
  • The product must be matched to an invoice number
  • Return will be subject to a minimum restocking charge
  • In the event of a defective product, Alpha will replace any and all items that are defective at no additional product or shipping cost to you the customer.
  • In the event an incorrect item was delivered, Alpha will gladly exchange product.

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Shipping

Alpha USA offers expedited Shipping Services via UPS including Next Day or 2-Day Services. Expedited shipping services are offered only to speed up the Transit Time. Please understand, we do not guarantee any of the services. We simply guarantee to expedite your order in-house, and then to ship it via the requested service. It is up to UPS to get the package to you timely. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time.

Unless it is expedited service, travel time for your shipment BEGINS the day AFTER you order your product as it takes 48 hours to process your order - please take this into account

We also offer regular UPS Ground shipping as well as USPS shipping options, including USPS Priority Mail and USPS Media Mail.

Alpha USA shall not be liable for loss or damages caused by any delay or failure to perform resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, or any circumstance beyond the control of Alpha USA in its business operations.

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Alpha Apparel Returns

  • Alpha gladly accepts returns on Alpha T shirt(s) provided the Alpha T shirt(s) is unopened, unwashed and unworn. Please ensure the sealed poly bag is unopened and intact.
  • If the T-shirt is found to be defective, please call our Call Center at 1-800-362-5742.
  • Please be advised there are no returns on the Alpha Caps & Aprons.
  • Shipping costs to send any non-damaged items back is the responsibility of the customer. Alpha will be responsible for return shipping costs on defective merchandise only

Please reference Alpha Return policy noted above.

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Product Information

The Alpha Course DVD is now packaged in a safety case, requiring users to push the release button to unlock the DVD'S in the set. Applying force will cause the disk to crack.

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Military APO and/or FPO shipping

  • APO = Army Post Office and FPO = Fleet Post Office. Since military personnel can be stationed anywhere in the world, their mail goes to the APO or FPO and the Army or Navy then forwards the mail to wherever that person is currently stationed.
  • To place your Military APO or FPO order, simply dial 1-800-362-5742
  • Alpha orders shipped to APO/FPO addresses will be sent USPS Priority Mail.
  • APO/FPO orders may take anywhere from 7-30 days to arrive, depending on the location, conditions, and military mail system.
  • The US Postal Service can limit package size and weight to some destinations. Additional shipping charges may apply to volume orders, however most orders process/ship normally to APO/FPO addresses and we do evaluate these orders on a case by case basis

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Shipping on Special Orders

  • While Alpha has been translated into 113 languages, of which 83 are official publications, Alpha USA features the top 10 most requested language groups: Arabic, Chinese Simplified, Chinese Traditional, English, French, Japanese, Korean, Portuguese, Russian, and Spanish.
  • Alpha is pleased to place special orders for additional languages if you wish to begin a course for a language group. Please contact us and we will make every effort to obtain all available products for a course in that language. For assistance, contact Alpha USA via phone: Call 1-800-DO-ALPHA (800-362-5742), or send an email to info@alphausa.org.
  • Please note, customer is responsible for shipping costs from the country of origin, (in addition to shipping costs from warehouse to you) and orders may take 8-12 weeks for delivery.

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DVD Disc Replacement Policy

All of our products come with a 90 day limited warranty covering defects in material and workmanship of the DVD. Please note this does not include the content of the product on the CD. Examples of defects included in the limited warranty are blank, cracked or scratched discs.

If it is within the 90 day warranty, please take the following mandatory steps and provide the items as indicated:

  • Contact Alpha USA by phone, (1-800-362-5742) or email (alpharesources@alphausa.org) or postal (see below) request with your full name and return mailing address
  • An invoice number or customer number and date of purchase
  • A reason for the replacement request
  • The disc(s) containing the defect

The replacement DVD will be shipped to you upon receipt of the defective disc. From the day it arrives it will take 1-2 weeks for you to receive the replacement. Alpha USA will cover the cost to ship the disc(s) to you via UPS standard shipping.

If the 90 day warranty has passedand you wish to receive a replacement, please take the following mandatory steps and provide the items as indicated:

  • Contact Alpha USA by phone, (1-800-362-5742) or email (alpharesources@alphausa.org) or postal (see below) request with your full name and return mailing address
  • A customer number if you have one
  • A reason for the replacement request
  • A personal check, money order or credit card for $29.99 per each Alpha Course or Life Worth Living disc and $19.99 per each The Marriage Course or Marriage Preparation disc
  • The disc(s) containing the defect

The replacement DVD will be shipped to you upon receipt of the defective disc. From the day it arrives it will take 1-2 weeks for you to receive the replacement. Alpha USA will cover the cost to ship the disc(s) to you via UPS standard shipping

Please send these items to the following address. We recommend you send your return via a traceable method such as UPS" or FedEx® as Alpha USA is not responsible for undelivered or lost packages. Please note that Alpha USA is not responsible for the shipping cost to return the product.

Alpha USA
1635 Emerson Lane
Naperville, IL 60540
ATTN: Call Center: Disc Replacement

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Holidays

Alpha USA and/or the Alpha USA warehouse closes in observance of major holidays.

New Year's Day Friday, 01/01/16
Martin Luther King Jr. Day Monday, 01/18/16  
President's Day Monday, 02/15/16  
Good Friday Friday, 03/25/16
Memorial Day Monday, 05/30/16
Independence Day Monday, 07/04/16
 
Labor Day Monday, 09/05/16
Thanksgiving Day Thursday, 11/24/16
The Day After Thanksgiving Friday, 11/25/16
Christmas Eve (observed) Friday, 12/23/16
Christmas Day (observed) Monday, 12/26/16

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