Returns are gladly accepted under the following conditions:
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Alpha USA offers expedited Shipping Services via UPS including Next Day or 2-Day Services. Expedited shipping services are offered only to speed up the Transit Time. Please understand, we do not guarantee any of the services. We simply guarantee to expedite your order in-house, and then to ship it via the requested service. It is up to UPS to get the package to you timely. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time.
Unless it is expedited service, travel time for your shipment BEGINS the day AFTER you order your product as it takes 48 hours to process your order - please take this into account
We also offer regular UPS Ground shipping as well as USPS shipping options, including USPS Priority Mail and USPS Media Mail.
Alpha USA shall not be liable for loss or damages caused by any delay or failure to perform resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, or any circumstance beyond the control of Alpha USA in its business operations.
Please reference Alpha Return policy noted above.
The Alpha Course DVD is now packaged in a safety case, requiring users to push the release button to unlock the DVD'S in the set. Applying force will cause the disk to crack.
All of our products come with a 90 day limited warranty covering defects in material and workmanship of the DVD. Please note this does not include the content of the product on the CD. Examples of defects included in the limited warranty are blank, cracked or scratched discs.
If it is within the 90 day warranty, please take the following mandatory steps and provide the items as indicated:
The replacement DVD will be shipped to you upon receipt of the defective disc. From the day it arrives it will take 1-2 weeks for you to receive the replacement. Alpha USA will cover the cost to ship the disc(s) to you via UPS standard shipping.
If the 90 day warranty has passedand you wish to receive a replacement, please take the following mandatory steps and provide the items as indicated:
The replacement DVD will be shipped to you upon receipt of the defective disc. From the day it arrives it will take 1-2 weeks for you to receive the replacement. Alpha USA will cover the cost to ship the disc(s) to you via UPS standard shipping
Please send these items to the following address. We recommend you send your return via a traceable method such as UPS" or FedEx® as Alpha USA is not responsible for undelivered or lost packages. Please note that Alpha USA is not responsible for the shipping cost to return the product.
Alpha USA 1635 Emerson LaneNaperville, IL 60540 ATTN: Call Center: Disc Replacement
Alpha USA and/or the Alpha USA warehouse closes in observance of major holidays.
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